Shipping and Returns policy

Orders will be dispatched within 2-3 working days via Royal Mail first class signed for or courier services.

Delivery within the UK is FREE

Shipping outside of the UK will be sent signed for and tracked by Royal Mail

Shipping costs outside of the UK

Europe  – £9

The rest of the world – £11

Delivery times vary, depending on the destination country. UK estimated next day, Europe 3-7 days, rest of the world 7-12 days.


We hope you adore your Jennr item, however if you are not completely satisfied with your purchase and would like a refund, please return it to us in the condition you received it and in it’s original packaging.

Please contact us via email: to start the return process.

You have 14 days from the date we dispatch, to return the item to us. We recommend that you items are returned to us using a recorded delivery service, so that the item is insured against damage, should any occur during transit. We will not be liable for any damage occurring to the item while it is en route to us.

We are happy to exchange items.

We do not refund postage, so please accept that you will receive only the full amount you paid for the item

Refunds are issued within 7 days from the date we receive your return.

Please accept that your bank or credit card issuer holds responsibility for the the time it takes the refund to be credited to your account.